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Libéo

Operations Director

Québec or Montréal
Full time

We are passionate about digital and proud of our approach to digital product development that we have honed over nearly three decades. We are determined to unlock the full potential of our partners’ digital and are looking for a passionate individual to help us achieve this.

J'applique

Libéo manages a portfolio of over 60 digital products for clients in industries such as tourism, education and retail.

Do you love optimizing processes, tracking performance indicators and supporting a team through challenges? We want to get to know you and have the chance to talk more about it with you!

Interested? Here’s a sneak peek at what’s in store:

You will share your daily life with an experienced management team and you will oversee a team of project management professionals including Scrum Masters and Product Managers, evolving in an Agile context. Your main objective will be the implementation and supervision of rigorous processes as well as the smooth running of Libéo’s production activities.

As Operations Director, you will:

  • Implement processes to ensure the health of projects (schedules, budget, scope, quality, customer satisfaction).
  • Conduct weekly follow-ups with our Product Managers to support them in their various issues and to ensure that the projects they manage are in good health.
  • Develop and maintain the various operational processes.
  • Monitor performance indicators related to operations on a daily, weekly and monthly basis.
  • Be the guardian of Agility and its application in our teams.
  • Ensure the operation of maintaining responses to customers in the event of problems to ensure continuity of operations (24/7 support) and be the last responder if necessary.
  • Participate in strategic orientations during management committees.

We are looking for a person:

  • Organized and structured
  • Autonomous and proactive
  • Committed and countable
  • Leader, inclusive and loving to work in a team
  • Concerned about profitability as much as quality
  • Capable of analysis and global vision of projects
  • Curious, interested and who likes to learn
  • Capable of “challenging” her team with diplomacy to get people to surpass themselves
  • Innovative and who likes to think outside the box
  • Versatile, liking to work on several files simultaneously

Skills sought:

  • Relevant training and experience in administration and operations management
  • 10 years of relevant experience in the job market, including a minimum of 5 years in team supervision and/or project management
  • Excellent oral and written communication skills (French and English)
  • Proficiency in digital project management tools
  • Proficiency in Agile methodology
  • Experience in budget management as well as implementation/monitoring of performance indicators
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      Great Place To Work Great Place To Work

      Des équipes tissées serrées

      Chez Libéo, les équipes sont autonomes, engagées et ont à coeur le succès de leurs collègues. Viens travailler avec une équipe passionnée du numérique qui saura libérer tout le potentiel de tes talents!

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      Édouard Grondin-Fortin
      Directeur marketing